Our Policies

✦ Fulfillment Schedule: Because our items are sold on a drop model, all orders are processed and shipping begins from the day after the two-week drop window completely closes. Orders will not be dispatched during the active drop period. Please account for this fulfillment timeline before placing your order. ✦ Shipping Rates: ⤷ A flat shipping fee of ₹49 applies to all orders under ₹1,499 within India. ⤷ Free Shipping is automatically applied at checkout to all orders over ₹1,499 within India. ⤷ We currently do not offer international shipping. ✦ Order Tracking: Once your shipment has been processed and dispatched, an automated SMS containing your tracking number and courier tracking link will be sent to the phone number provided at checkout through a third-party courier (India Post, BlueDart). Please ensure your phone number and email address provided is accurate. ✦ Address Accuracy: Customers must provide accurate shipping details. We are not responsible for non-delivery or return shipping costs caused by incorrect addresses, wrong pin codes, or recipient unavailability. ✦ Carrier Delays: Delivery timelines are estimates by third-party couriers. We are not liable for transit delays caused by weather, festive peaks, or operational issues. ✦ Lost in Transit: If a package is officially confirmed "Lost in Transit" by the courier before delivery, we will send a free replacement or issue a full refund if out of stock. ✦ Post-Delivery Risk: Once a package is marked "Delivered" by the logistics provider, responsibility transfers to the buyer. We are not liable for items stolen, damaged, or misplaced post-delivery.

Due to the exclusive, limited-batch nature of our monthly drops, we operate a strict NO RETURNS, NO REFUNDS, and NO EXCHANGES policy. In the rare event that you receive a defective item or an incorrect size/design due to our error, you must contact customer support via email within 48 hours of delivery with order number, video of the unboxing and item for review. Please note that any order complaint missing any of these details will not be considered.

✦ THE TYPE OF INFORMATION WE COLLECT ⤷ Information you may share to us: 1. Your name and contact details (such as your email address, mailing address, phone number and password) 2. Additional profile information (such as date of birth, and gender) 3. Your communications and contact history with us (such as service e-mails, chat and instant messages, or communications with our social media channels) 4. Other information (such as product reviews, forum posts, survey responses, participation in promotions, and other user-generated content) ✦ HOW WE GET YOUR INFORMATION The majority of the personal information we collect is provided to us directly by you. ✦ HOW WE USE INFORMATION YOU GIVE TO US ⤷ Registration: We need your name and contact details to create your account. The information helps us deliver certain services and offerings on the site. It is necessary for us to fulfil our contract with you when you place an order. ⤷ Accept payment, fulfil orders, provide refunds: Your name and contact details are required to fulfil our contract to deliver your orders. Payment information is used to process payments and comply with applicable law. ⤷ Sending you account information: We use your name and contact details to deliver important account information to you (e.g., order confirmations, notices, changes to account settings, and notices about terms and policies. No data is shared to any other third party by the Hai Cheng Atelier team.

DISCLAIMER: Please review your cart, and shipping address carefully before completing payment. All sales are final. Once an order is placed, no modifications, address alterations, or cancellations can be made under any circumstances. By placing an order from our site, you agree to the following terms of service (the "Terms of Service") and our Shipping, Delivery and Return Policies. If you do not agree to these Terms of Service, your use of the site and orders are at your own risk. Hai Cheng Atelier (“HCA”, "we" or "us") reserves the right, at any time, to modify, alter, or update these Terms of Service from time to time. By accepting our terms of service, you agree to be bound by such modifications, alterations, or updates. Hai Cheng Atelier reserves the right, at its sole discretion, to decline service, restrict account access, or cancel an order prior to dispatch for any reason. Your account may also be restricted or terminated for any reason, at Hai Cheng Atelier's sole discretion, if we detect fraudulent activity, unauthorized or flagged payment attempts, abusive conduct toward our team, or if you have breached these Terms of Services or any other policy or if you have otherwise misused the Site/Official Account(s) . In the event an order is canceled under these safety protocols, any payments received will be fully refunded to the original payment method within standard bank processing timelines (7–10 business days). Prices, drop dates and availability of products on the site and official Instagram account are subject to change without notice. Errors will be corrected when discovered, and Hai Cheng Atelier reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). ✦ Grievance Officer & Contacts: For order issues or statutory complaints, reach out to our team at [ssgent.hca@gmail.com]. All inquiries are typically acknowledged within 24-48 hours. All prices are in INR and inclusive of all taxes.